Privacy Policy

Effective Date: September 29, 2026

At Starmuse.ca (“Starmuse,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or use our website, Starmuse.ca (the “Website”), or communicate with us.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as certain information automatically collected when you use our Website.

Information You Provide

Depending on how you interact with our Website, we may collect:

• Your name
• Email address
• Telephone or mobile number
• Company or organization name
• Mailing or billing address, where applicable
• Information submitted through contact, enquiry, registration, booking, or other forms
• Details contained in messages or enquiries you send to us
• Any other information you voluntarily provide

Please do not submit sensitive personal information through the Website unless it is specifically requested and necessary for the service being provided.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website or page
• Pages visited and time spent on those pages
• Date and time of visits
• General geographic information
• Website interaction and usage information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests
• Provide, operate, and improve our services
• Communicate with you regarding your enquiries, account, services, or transactions
• Process bookings, registrations, or other requests where applicable
• Provide customer support
• Improve the functionality, security, and performance of our Website
• Understand how visitors use our Website
• Conduct analytics and research
• Send service-related communications
• Send marketing or promotional communications where permitted by applicable law
• Prevent fraud, misuse, unauthorized access, and other security issues
• Comply with legal and regulatory obligations
• Protect our rights, property, and users
• Fulfill any other purpose disclosed to you at the time information is collected

3. Cookies and Similar Technologies

Starmuse.ca may use cookies and similar technologies to improve your experience and understand how the Website is used.

Cookies are small text files stored on your device when you visit a website. They may help us:

• Remember your preferences
• Maintain website functionality
• Understand website traffic and usage
• Improve website performance
• Provide relevant content
• Analyze marketing effectiveness

Some cookies may be placed by third-party service providers that perform analytics, advertising, or other functions on our behalf.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Website.

4. Analytics and Third-Party Services

We may use third-party services such as analytics, hosting, payment processing, email communication, advertising, social media, security, or other technology providers.

These providers may process information on our behalf or collect information directly through their own technologies.

Third-party services may have their own privacy policies governing the information they collect. We encourage you to review the privacy policies of any third-party services you interact with through our Website.

5. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about our services, news, offers, events, or other promotional communications.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link included in a marketing email; or
• Contacting us directly using the contact information provided on our Website.

Even if you opt out of promotional communications, we may continue to send non-promotional communications that are necessary to provide a service or respond to your request.

6. How We Share Your Information

We do not sell your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services. These may include:

• Website hosting and infrastructure providers
• Website development and maintenance providers
• Analytics providers
• Email and communication providers
• Payment processors, where applicable
• Marketing and advertising service providers
• Professional advisors, such as legal, accounting, or business advisors
• Government authorities or law enforcement where required by law

Third-party service providers are expected to handle personal information in accordance with applicable privacy and data-protection requirements.

We may also disclose information where necessary to protect our legal rights, investigate fraud or security incidents, enforce our agreements, or protect the safety of our users or others.

7. International Processing of Information

Some of our service providers or technology partners may be located outside Canada. As a result, your personal information may be processed or stored in another country and may be subject to the laws of that jurisdiction.

Where personal information is transferred outside Canada, we take reasonable steps to ensure that appropriate safeguards are in place, consistent with applicable privacy laws.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

When personal information is no longer required, we may securely delete, destroy, or anonymize it.

9. Security of Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the Internet.

10. Your Privacy Rights

Depending on your location and applicable privacy legislation, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask questions about how your information is collected or used
• Withdraw consent where processing is based on consent
• Request deletion of personal information where legally applicable
• Opt out of certain marketing communications
• Make a privacy-related complaint

Some rights may be subject to legal limitations or exceptions.

To exercise a privacy right or make a privacy enquiry, please contact us using the information provided below.

11. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

12. Links to Other Websites

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically.

Your continued use of the Website after changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact us through the contact information provided on Starmuse.ca.

Starmuse

Website: Starmuse.ca

For privacy-related enquiries, please use our Website’s contact page or the contact information published on the Website.